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Knowledge Management
Research Library
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APQC
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In this article, APQC Executive Director Cindy Hubert explains how to design measures for knowledge management initiatives. Her advice includes (1) use tools that promote dialog and provide a framework for thinking, (2) engage people who are involved in the workflow, and (3) align measures with change management initiatives.
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APQC
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If you are new to knowledge management, this is a good place to start. Developing an effective KM system begins with identifying the business opportunities that could be enabled by a better flow of knowledge, building a KM strategy and designing the initial projects, and developing measurement and tracking systems to determine the ROI and health of the projects. This paper condenses what APQC ...
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APQC
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To address the increasingly mobile and social knowledge management (KM) and innovation landscape, APQC launched an Advanced Working Group (AWG) in October 2008 with the purpose of co-developing models and methods for using KM to innovate and grow in the future. This white paper focuses on the AWG's work and research regarding the connectivity, creative abrasion, cross-functionality, and enhanced ...
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APQC
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APQC's Levels of Knowledge Management Maturity provide a road map for moving from immature, inconsistent knowledge management activities to mature, disciplined approaches aligned to strategic business imperatives. These levels are integrated with APQC's Stages of ImplementationTM so that implementation at each stage provides a foundation for success and a launching pad to the next stage. In this ...
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APQC
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This is an excerpt from The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business, a new book by APQC President Carla O’Dell and APQC Executive Director Cindy Hubert. The book, which is founded on almost 20 years of knowledge management (KM) research, provides a strategy to ensure your organization has the knowledge it needs both today and in the future.
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